Lilac Poolside

Processing Time

Order processing times vary by size of order and quantity. In stock orders take 2-4 business days. Custom orders can take a week or more to process depending on availability.

Order Pick Up

An email will be sent when your order is ready for pick up. Contact us by email, text, or phone call to arrange a day and time.

Delivery

Items are only delivered on Saturday - Monday. An email will be sent when your order is ready and on the way. Small items will be placed inside a mailbox, larger items will be placed outside the front door. If your front door cannot be safely and easily accessible, items will be placed by the garage. If you prefer a specific spot, please call, text, or email. 

Delivery is only available for customers in a 15 mile radius of Hudson NH

Orders $50-$100 and custom orders have a $10 delivery fee.

Orders over $100 receive free delivery.

Shipping

Shipping costs are based on weight. All packages are sent through USPS. Shipping information is sent to your email; if you do not receive shipping information 2-4 business days after placing your order, please call, text, or email. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at aubreysbowsupply@gmail.com. Please note that returns will need to be sent to the following address: 13 Lenny Lane Hudson NH 03051

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at aubreysbowsupply@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at aubreysbowsupply@gmail.com.